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Refund Policy
How refunds, cancellations and unused retainer work are handled at FlutterPixel.
Last updated: [PLACEHOLDER: Date]
Scope of this policy
This policy applies to services purchased directly from FlutterPixel. Specific terms in a signed proposal or agreement take precedence where they differ.
Project-based work
Project work typically requires an advance payment to reserve capacity and begin. Because work starts immediately, advance payments are generally non-refundable once the discovery or design phase has commenced.
If you cancel before any work has begun, the advance is refundable less any transaction charges already incurred. [PLACEHOLDER: Confirm your commercial terms]
Monthly retainers
Retainers are billed at the start of each service month. Cancellation takes effect from the following billing cycle; the current month is not refunded as resources have already been allocated.
Please provide the notice period stated in your agreement. [PLACEHOLDER: Notice period]
Advertising spend
Advertising budgets are paid directly to the advertising platform from your own account and are not refundable by FlutterPixel under any circumstances.
Revisions instead of refunds
Where you are unhappy with a deliverable, our first step is always to revise it within the agreed revision rounds. Most concerns are resolved this way.
How to request a refund
Send your request in writing to [PLACEHOLDER: Business Email] with your invoice reference and the reason. We will respond within [PLACEHOLDER: number] working days.
Approved refunds are processed to the original payment method within [PLACEHOLDER: number] working days.
Note: This page is a starting template. Please have it reviewed and adapted by a qualified legal professional before publishing, so it accurately reflects your business and complies with the laws that apply to you.