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Frequently asked questions
Everything clients usually want to know before starting. If your question is not here, ask us directly — we will answer it plainly.
Getting started
Book a free consultation through the contact form or WhatsApp. We will discuss your goals, review what you have, and send a written proposal within a few working days.
Yes, and there is no obligation. If we do not think we are the right fit, we will tell you and point you somewhere better.
Access to any existing accounts, your brand assets if you have them, and roughly an hour of your time for the discovery call.
Usually within one to two weeks of the agreement being signed, depending on current capacity.
Working together
A named lead for your account plus the specialists doing the work. You will not be handed to someone you have never met.
A monthly report and strategy call as standard, plus a shared channel for anything in between. More frequent check-ins on active campaign work.
Yes. Scope changes are quoted and agreed in writing before any work starts, so there are no surprise invoices.
Happily. Send yours over or we can provide ours.
Pricing and contracts
Project work is quoted as a fixed fee. Ongoing marketing is a monthly retainer. Ad spend is always separate and paid directly by you. [PLACEHOLDER: Pricing]
No. After any agreed initial period, retainers run month to month.
Typically 50% to begin project work and the balance on delivery. Retainers are billed at the start of each month. [PLACEHOLDER: Payment Terms]
Please see our Refund Policy for the full terms.
Results and reporting
We guarantee the work, the method and the transparency. Nobody credible guarantees rankings or a specific number of leads — be cautious of anyone who does.
What we did, what it cost, what it returned, and what we are doing next — in plain English, not a wall of platform screenshots.
You do. Ad accounts, analytics, domains, hosting and creative source files are all set up in your name.
We will tell you before you have to ask, explain why, and either change the approach or recommend you stop spending on that channel.
Still have a question?
Ask us directly. We will give you a straight answer, whether or not it leads to work for us.
No sales pressure. No lock-in contracts. A written recommendation either way.